Refund policy

At Nova Nesty, customer satisfaction is important to us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return or refund.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to contact us and request a return.

To be eligible for a return, your item must meet the following conditions:

• The return request must be submitted within 30 days of delivery.

• The product must be returned within 14 days of receiving return instructions from our support team.

• The item must be in new, unused condition.

• The product must be returned in its original packaging, including any accessories, manuals, and included components.

• You must provide proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a return, subject to applicable law.

2. How to Request a Return

To start a return, email us at support@novanesty.shop with the following information:

• Your order number

• The product you wish to return

• The reason for the return

• Photos of the product, if it is damaged or defective

Please wait for our support team to provide return instructions before sending any item back. Products sent back without prior authorization may experience processing delays.

Once your return request is reviewed, we will explain the next steps.

3. Refund Policy

We aim to process eligible refunds within 10 days after the returned product has been received and inspected.

Once your return is approved, the refund will generally be issued to your original payment method. Please note that your bank or payment provider may require additional time for the refunded amount to appear in your account.

If your return does not meet our eligibility requirements, we will contact you to explain the outcome.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email support@novanesty.shop as soon as possible.

Include your order number, a description of the issue, and clear photos where applicable. Our support team will review your request and advise you on the available resolution.

Your rights under applicable consumer protection laws are not affected by this policy.

5. Return Shipping

Please contact us before returning an item so we can provide the appropriate instructions.

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs. Any applicable return shipping arrangements will be explained by our support team.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been resolved.

6. Non-Returnable Items

Items that have been used, damaged through misuse, or returned without their original packaging may not qualify for a return, subject to applicable law.

Certain items may also be excluded from returns where permitted by law. If an exclusion applies to your purchase, please contact our support team for clarification.

7. Exchanges

If you receive a defective or incorrect product, contact us by email so we can review your case and discuss the available options. Exchanges are subject to product availability and applicable law.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Store: Nova Nesty
Email: support@novanesty.shop
Phone: +44 182-730-9200
Address: Ventura Park Rd, Tamworth, Staffordshire, B78 3HL, United Kingdom