Welcome to Nova Nesty! Find answers to common questions about our modern lighting products, orders, payments, shipping, and returns.
1. What products does Nova Nesty offer?
Nova Nesty offers modern LED table lamps, spiral floor lamps, RGB smart lighting, color-changing lamps, and dimmable lighting solutions designed to enhance your home.
2. Where does Nova Nesty ship?
We currently ship within the United States only. We do not offer international shipping at this time.
3. Is shipping free?
Yes! We offer free shipping on orders delivered within the United States. No standard shipping fee is charged at checkout.
4. How long does delivery take?
Our estimated delivery time is 5–8 business days, including:
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Order processing: 2–3 business days
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Shipping transit: 3–5 business days
Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other unforeseen circumstances.
5. How can I track my order?
Once your order has shipped, we will send tracking information to the email address provided at checkout, when tracking is available. You can use the tracking details to follow your shipment.
6. Which payment methods do you accept?
We accept the following payment methods, subject to availability at checkout:
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Visa
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Visa Electron
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Mastercard
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American Express (Amex)
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Discover
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Diners Club
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JCB
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PayPal
Available payment options will be displayed during checkout.
7. Is it safe to shop at Nova Nesty?
We aim to provide a secure shopping experience. Payments are processed through the payment providers available at checkout. Always ensure your order details are correct before completing your purchase.
8. Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@novanesty.shop. We will do our best to help, but changes or cancellations may not be possible once an order has been processed or shipped.
9. What is your return and refund policy?
If you need to return an item or request a refund, please review our Return and Refund Policy for eligibility requirements and instructions. If you have questions, contact our support team before sending an item back.
10. What should I do if my item arrives damaged or defective?
Please contact us at support@novanesty.shop with your order number and a description of the issue. Photos of the damaged or defective item may help us assess your request and advise you on the next steps.
11. What should I do if my order has not arrived?
First, check your tracking information for the latest delivery updates. If your order has not arrived within the estimated delivery window, contact us with your order number so we can assist you.
12. How can I contact Nova Nesty?
Our customer support team is available to help with product questions, orders, payments, shipping, and returns.
Email: support@novanesty.shop
Phone: +44 182-730-9200
Address: Ventura Park Rd, Tamworth, Staffordshire, B78 3HL, United Kingdom
13. Do your lamps have dimming or color-changing features?
Some of our lamps offer dimmable brightness, multiple color temperatures, RGB color-changing effects, remote controls, touch controls, or smart-app compatibility. Features vary by product, so please check the individual product description before ordering.
14. How do I choose the right lamp for my home?
Consider where you plan to use the lamp, the amount of light you need, your preferred style, and whether you want features such as dimming, color-changing effects, or remote control. Each product page provides details to help you choose.